Returns & Exchanges

Refund Policy

-----

Returns

Silhou's products are all made to order and customised to your preferences, therefore Silhou do not offer return options. This is because the garments would not be able to be re-sold to other customers.

Alterations

We want to make sure you are 100% happy with your garments, if you are unhappy with the garments you have received Silhou offers a free complimentary adjustment on your garments, up to the value of £40. This adjustments and alterations policy covers adjustments to the size of the garment, the length and strap positioning.

Jewellery
Items such as Necklaces are returnable. Earrings and Customised Jewellery are non-returnable.

Additional non-returnable items:
Gift cards

To return your item for an alteration, please get in contact with our customer service team at hello@silhou.com and they will arrange for your garments to be returned to us.
You must notify us that you would like to return your garments for an alteration within 30 days of you receiving the order.

The Alteration Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the ability to alter your garments, what work will be involved and when we will be shipping the garment back to you.

Refunds
We only refund items if they are defective or damaged. We will inspect the garments to ensure that the damage has not been caused by excessive force. We will notify you via email as to whether your garment qualifies for a refund due to the product being defective or damaged. It will be highly unlikely that we will issue refunds on this basis due to the meticulous quality control procedures that our products undertake before they are shipped.

Shipping
Silhou will cover the cost of the first alteration return shipping cost. 

Depending on where you live, the time it may take for your adjusted product to reach you, may vary.

If you would like any help with our Returns Policy, please contact our team via email: hello@silhou.com

Sizing

We believe that clothing should be made to fit beautifully, therefore we offer customised sizing on all garments. 

Custom Sizes

Our whole collection can be custom made to your exact measurements. Simply add your Bust, Waist and Hip measurement to the 'Order Notes' section in the checkout process. We may be in touch with any questions regarding your sizing, otherwise we will simply make your garments to your measurements. 

Please take care to ensure that the measurements that you have taken are correct. Follow the 'How To Measure' guide below.

We can not make garments to fit based on weight or height details. 

If you would like to speak to a member of our team about the process, then please email us at: hello@silhou.com  

Standard Sizes

Our size chart acts as a guide for selecting a size that suits you. 

If you happen to fall within the sizes below, simply select the size that's best for you on the product page. 

Sizing Chart in CM

Size to Order

Bust (cm)

Waist (cm)

Hips (cm)

XS

76 - 81

63 - 68

86 - 91

S

81 - 89

68 - 76

91 - 99

M

89 - 99

76 - 86

99 - 107

L

99 - 109

86 - 99

107 - 119

Sizing Chart in Inches

Size to Order

Bust (Inches)

Waist (Inches)

Hips (Inches)

XS

30 - 32

25 - 27

34 - 36

S

32 - 35

27 - 30

36 - 39

M

35 - 39

30 - 34

39 - 42

L

39 - 43

34 - 39

42 - 47

 

MEASURE YOURSELF AS FOLLOWS:

Bust: measure around the fullest part of your bust. 

Waist: measure around the smallest part of your waistline. This is generally above the belly button and below rib cage.

Hips: Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your bottom. 

Size Conversion Chart

OUR SIZE

UK (& AUS)

US

EUROPEAN

XS

6 -8

2- 4

34 - 36

S

8 - 10

4- 6

36 - 38

M

10 - 12

6- 8

38 - 40

L

12 - 14

8 - 10

40 - 42

Sign Up For 10% Off